Shipping policy
Shipping Policy
Last updated: May 2026
1. Free Worldwide Shipping
Moistant™ offers FREE shipping on all orders worldwide, with no minimum order value required. We believe everyone deserves access to quality skincare, regardless of location.
2. Order Processing Time
All orders are processed within 24 to 48 business hours of payment confirmation. Orders placed on weekends or public holidays will be processed on the next available business day.
Once your order is dispatched, you will receive a confirmation email containing your tracking number and a link to track your shipment.
3. Estimated Delivery Times
Delivery times vary by destination. Standard estimated delivery is:
- Europe: 7–14 business days
- United Kingdom: 5–10 business days
- North America: 10–15 business days
- Australia & New Zealand: 12–18 business days
- Rest of the World: 9–20 business days
These are estimates only. Actual delivery times may vary due to customs processing, carrier delays, or other factors beyond our control.
4. Order Tracking
Every order placed at Moistant™ includes:
- A tracking number sent by email once your order is dispatched
- Full shipment insurance against loss or damage in transit
- Loss protection — if your parcel is lost, we will reship or fully refund you
You can track your order at any time using the tracking number provided via our customer support email: support@moistant.com
5. Customs, Duties & Taxes
Prices displayed on moistant.com include applicable taxes where required by law. For international orders outside the United Kingdom, your order may be subject to import duties, customs fees, or taxes levied by your country's customs authority.
These charges are the responsibility of the recipient and are not covered by Moistant™. We are unable to predict the exact amount of customs fees for each destination country. We recommend contacting your local customs office for more information before placing your order.
6. Shipping Restrictions
We currently ship to most countries worldwide. In rare cases, we may be unable to ship to certain regions due to shipping carrier restrictions, sanctions, or local regulations. If your country is not supported at checkout, please contact us at support@moistant.com and we will do our best to assist you.
7. Incorrect Shipping Address
Please ensure your delivery address is accurate and complete before placing your order. Moistant™ is not responsible for orders delayed or undelivered due to an incorrect or incomplete address provided by the customer. If you notice an error in your address immediately after placing an order, please contact us as soon as possible at support@moistant.com and we will do our best to update it before dispatch.
8. Lost, Damaged or Missing Orders
If your order has not arrived within the estimated delivery window, or arrives damaged, please contact our support team:
Email: support@moistant.com | Phone: +44 07822 015540
We will investigate and offer a resolution — either a replacement shipment or a full refund — at no additional cost to you. Your satisfaction is our priority.
9. Returns & Refunds
For information on returns, refunds, and our 30-day money-back guarantee, please refer to our Refund Policy at: https://moistant.com/policies/refund-policy
10. Contact Us
For any shipping-related enquiries:
Email: support@moistant.com
Phone: +44 07822 015540
Address: EUGENE.ECOM LTD — 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom